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The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organisation’s quality objectives.
Competent, empowered and engaged people at all levels throughout the organisation are essential to enhance its capability to create and deliver value
The quality management system consists of interrelated processes. Understanding how results are produced by this system enables an organisation to optimise the system and its performance.
Improvement is essential for an organisation to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities.
Decision making can be a complex process, and it always involves some uncertainty. Facts, evidence and data analysis lead to greater objectivity and confidence in decision making.
Interested parties influence the performance of an organisation. Sustained success is more likely to be achieved when the organisation manages relationships with all of its interested parties to optimise their impact on its performance.
ISO 9001- Quality Management Systems
ISO 9001 is a Proven Methodology for Enhancing the Confidence of Customers
This standard was updated in September 2015, bringing in strategic risk reviews. It contains a family of standards for quality management systems together with a set of procedures for their assessment and implementation.
ISO 9001 sets out the criteria for a quality management system. It can be used by any organisation, regardless of size or field of activity.
Implementing and certification to the ISO9001:2015 standard can help to ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.
Implementing a quality management system also has additional benefits including the reduction of waste, costs control and increased productivity. It can also help businesses to compete more effectively on tenders.
Following these principles will ensure your organisation or business is set up to consistently create value for its customers. With these seven pillars firmly in place, implementing a quality management system will be much easier.
At MMC Consulting we understand how all levels of business operate from single unit organisations up to large corporate entities.
Our experience across a number of sectors means that we can formalise and document your existing procedures, facilitating and enabling the relevant steps to achieve certification.
See how we can help you through the process.